Phone

Available 24 hours a day, 7 days a week.

Within the U.S.: 800-232-8101

Outside the U.S.: 510-627-5000

 Video Banking

Connect with a representative within 15 minutes, based on availability.

Click here to schedule a video call that fits your schedule.

 Secure Email

Use Digital Banking to send messages and attachments via Secure Email.

To Access Secure Email:

• Online Banking:
  • Sign in to your account
  • Click Secure Email
• Mobile App:
  • Tap the menu
  • Select Secure Email

 Branches

Members can access their account(s) at any Chevron Federal Credit Union or Spectrum Credit Union branch.

Click here for branch locations and hours.

 Online

Use the Contact Us form below for general questions. Do not include sensitive information like account, debit card, or Social Security numbers.

 Mail

Mailing Address:
Chevron Federal Credit Union
P.O. Box 4107
Concord, CA 94524

Shipping Address:
Chevron Federal Credit Union
2300 Clayton Road, Suite 700
Concord, CA 94520

 Fax

Secure Fax: 510-627-5032

 Home Loan Help Desk

New mortgage inquiries: 888-334-5120

Outside the U.S.: 510-627-5120

Home Loan Servicing
Assistance with existing mortgages: 866-894-8185

• Payments
• Auto-Draft Payments
• Mortgage Payoffs
• Escrow

Outside the U.S.: 510-627-5125

 Debit Cards

To report a lost or stolen ATM/Debit card: 800-472-3272

Outside the U.S.: 614-564-3075

To activate/assign a PIN to a new ATM/Debit card or to change an existing PIN: 800-992-3808

Outside the U.S.: 614-564-3074

 Credit Cards

To report a lost or stolen credit card: 866-633-9958

Outside the U.S.: 701-461-1878

To report a lost or stolen VISA HELOC credit card: 800-234-5354